Working at Clifton House Residential Care Home
94-96 Clifton Avenue, Hartlepool, TS26 9QP
Operated by Finest Care Limited
28 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Staff love the family-like culture and supportive management, although staffing lacks stability and training covers only basics."
Safety & Risk
8/10
✓
People were safe living in the home. Staff knew people well and were aware of how to report any safeguarding issues... The registered manager learned from accidents and incidents to mitigate future risks.
Staff Culture
9/10
✓
One staff member said, 'I love working at Clifton house. Our residents are our second family...' Staff told us, 'management are great and friendly, very much approachable...' Health professional: 'excellent care home with very caring and professional staff.'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were enough staff to meet people's needs quickly and keep them safe.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff training in key areas was up to date, regular supervision meetings to support their development.
Management
8/10
✓
People, staff and health professionals were complimentary about the home and felt the registered manager was pro-active, open and approachable. Staff told us, 'The management team are amazing and very supportive.'
Programmes
6/10
✓
The home had dedicated activities champions who were passionate about their roles and tailored activities... offer 1 to 1 and group activities... weekly evaluation of activity interest.
Points to consider
Staff numbers are enough for safe care, but nothing about stable teams or low agency use to make workloads easy.
Per 2019 comprehensive inspection: There were enough staff to meet people's needs quickly and keep them safe.
Training covers the basics with regular staff check-ins, but no specialist courses or paid qualifications for career growth.
Per 2019 comprehensive inspection: Staff training in key areas was up to date although only 25% of staff had completed training on end of life care... regular supervision meetings.
There are regular varied activities led by dedicated champions, but no special innovative programmes to vary the work day.
dedicated activities champions who were passionate about their roles and tailored activities to what people wanted to do... 1 to 1 and group activities... weekly evaluation.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews