Working at Clifton House
7 Clifton Close, Oldbury, B69 4TT
Operated by Stepping Stone Independent Living Ltd
6 bedsResidential homes
Workplace Score
3.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.7/10
Key Finding
"Staff feel supported and valued with enough staff available, but managers and staff failed to act on a serious safeguarding incident."
Safety & Risk
1/10
✕
People were not protected from potential abuse. ... a significant incident has occurred in relation to the home. We found, this incident had not been recorded, investigated or raised to the local authority safeguarding team.
Staff Culture
5/10
!
Staff we spoke with felt supported by the registered manager, and said it was a good place to work. There were systems in place to consider staff wellbeing and staff felt valued.
Staffing Levels
5/10
!
There was enough staff available for people and they did not have to wait for support. One person told us, “There are always staff available.”
Training & Dev
4/10
!
Although staff told us they had received training and understood safeguarding procedures, they had also failed to act in relation to this incident and therefore we could not be assured they were competent.
Management
2/10
✕
Both the registered manager and provider had failed to act when a significant incident had occurred in the home, this meant we could not be assured they understood their roles and legal responsibilities.
Programmes
3/10
✕
Per 2021 comprehensive inspection: There were established links with the local community and people were supported and encouraged to access a range of activities such as pub visits, swimming and gym.
Points to consider
Managers failed to report or act on a serious safeguarding incident, showing poor leadership you can't rely on.
Both the registered manager and provider had failed to act when a significant incident had occurred in the home
Safeguarding broke down completely on a recent incident with no recording, investigation or referral.
this incident had not been recorded, investigated or raised to the local authority safeguarding team. Furthermore, no action had been taken to protect the people
Staff training did not work in practice as they missed and ignored a major safeguarding issue.
staff told us they had received training and understood safeguarding procedures, they had also failed to act in relation to this incident
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews