Working at Clifton House
77 Brighton Road, Coulsdon, CR5 2BE
Operated by Mr & Mrs J P Rampersad
16 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.9/10
Key Finding
"Staff feel listened to by supportive managers and benefit from stable staffing, but recruitment checks sometimes miss employment gaps and activities remain basic."
Safety & Risk
7/10
✓
Staff understood how to recognise abuse and how to report concerns; risks were assessed and managed with clear guidance; people received their medicines as prescribed with electronic systems.
Staff Culture
7/10
✓
Staff felt well supported; staff told us they felt listened to and any issues they raised were acted on.
Staffing Levels
7/10
✓
There were enough staff to support people and the provider seldom used agency staff; a person told us 'There are always enough staff'.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received induction and ongoing training and were supported by the registered manager with supervision and appraisal.
Management
8/10
✓
The registered manager had an open-door policy and staff told us they felt listened to and any issues they raised were acted on.
Programmes
6/10
✓
Per 2018 comprehensive inspection: External activities coordinator delivered aromatherapy, exercises, singing, arts and crafts, bingo and reminiscence; we observed various group and individual activities in 2023.
Points to consider
Hiring checks sometimes skip looking at gaps in past jobs, which could let in unsuitable staff.
The provider checked staff employment histories but checks of gaps between employment could be improved.
Only everyday group activities like arts and crafts and exercises, no special therapy programmes or community links to make the job more interesting.
Per 2018: Activities included aromatherapy, gentle exercises, singing, arts and crafts, bingo; mixed access to community activities.
Training covers basics and some specialist topics like dementia awareness but no funded qualifications or career development paths.
Per 2018: Staff received training in equality and diversity, moving and handling, safeguarding, dementia awareness, mental health awareness; regular supervision.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews