Working at Clifton House

The service had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.”

All the staff members we spoke with told us they felt supported by the provider and were encouraged to raise any concerns or issues in a timely way. Staff members felt the providers policies and procedures supported their individual wellbeing.

Staff had received training on safeguarding and knew how to raise concerns. One staff member told us they were encouraged to complete additional qualifications in care.

People and relatives knew who the management team were and were comfortable talking with them about any concerns or compliments they had. One person told us “I know who the manager is, and they are approachable.”