Working at Clifton Gardens Resource Centre

Staff reported and recorded all accidents, incidents and concerns. Managers investigated these. They made changes to the service when needed. Medicines were managed safely, and people received their medicines as prescribed.

The provider employed enough staff to meet people’s needs. Staff told us they felt increases in staffing had helped to make their job more manageable.

The provider had introduced a new programme of training which included bespoke training organised by external professionals to learn about people’s individual needs. Staff told us training was useful and had helped improve their skills and knowledge.

Staff told us they felt supported by the management team. A staff member explained, “I like working with [registered manager]. [They] always tell me there is no silly question and I can speak with [them] whenever I need.”

The provider employed a member of staff who planned, coordinated and facilitated different social activities. They arranged special events and a daily schedule of different activities. They were supported by a group of volunteers. The service had weekly visits from 2 therapy dogs.