Working at Clifton Court Nursing Home

Risks to people's health and wellbeing were identified, assessed and managed well. Records guided staff on what to do to minimise identified risks and help keep people safe. Medicines were ordered, stored, administered and disposed of safely.

There were enough suitably skilled staff to meet people's needs... When agency staff were required, they always worked alongside permanent staff who knew people well.

The provider had a programme of training relevant to staff roles to ensure best practices of care and support were followed. Staff told us the training they received gave them the confidence and skills to carry out their role well... Staff were supported by senior staff and managers. They told us they were given opportunities to talk about their role and encouraged to undertake further training and gain qualifications.

There was a programme of activities and entertainments to provide people with opportunities for social engagement... People cared for in bed received regular one to one engagement that met their individual needs. The activities co-ordinator explained, 'Sometimes we are not talking at all, but they just need someone to be with them.'