Last updated: 9 February 2026
"Proactive leadership and supportive culture make staff feel valued, but adequate staffing with agency use and standard activities hold it back."
Risks to people's health and wellbeing were identified, assessed and managed well. Records guided staff on what to do to minimise identified risks and help keep people safe. Medicines were ordered, stored, administered and disposed of safely.
There was an open culture where staff felt comfortable to speak up when things went wrong. One staff member told us, 'There is a supportive culture here. If we make a mistake, which we do because we are human and not always perfect, [registered manager] always talks to us about it but it is done in a way where she says we learn from our mistakes and next time we will be better.'
There were enough suitably skilled staff to meet people's needs... When agency staff were required, they always worked alongside permanent staff who knew people well.
The provider had a programme of training relevant to staff roles to ensure best practices of care and support were followed. Staff told us the training they received gave them the confidence and skills to carry out their role well... Staff were supported by senior staff and managers. They told us they were given opportunities to talk about their role and encouraged to undertake further training and gain qualifications.
Staff also gave positive feedback about the registered manager. Comments included, '[Registered manager] is proactive and quick and you don't have to wait for a response' and, 'She is really amazing and really supports us. If we are ever struggling with something, she always comes and helps us. She makes us feel very valued.'
There was a programme of activities and entertainments to provide people with opportunities for social engagement... People cared for in bed received regular one to one engagement that met their individual needs. The activities co-ordinator explained, 'Sometimes we are not talking at all, but they just need someone to be with them.'
Staffing is adequate but nothing special, with some agency workers covering shifts.
When agency staff were required, they always worked alongside permanent staff who knew people well.
Only a standard activities programme with a coordinator, no specialist or innovative approaches mentioned.
There was a programme of activities and entertainments to provide people with opportunities for social engagement.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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