Working at Clifford House Residential Care Home
Clifford House, Andover, SP10 3AD
Operated by Mr Roopesh Ramful
21 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Strong leadership and a supportive culture for staff, but incomplete recruitment checks and gaps in medication records were concerns."
Safety & Risk
6/10
✓
We were assured the service was following safe infection prevention and control procedures to keep people safe (2021 inspection).
Staff Culture
7/10
✓
Staff told us they felt well supported... one staff member said, 'I have supervision regularly or can request it any time. I feel very well supported' (per 2019 comprehensive inspection).
Staffing Levels
5/10
!
The numbers of staff deployed during the day and at night had remained the same since our last inspection and continued to be appropriate to meet people's needs (per 2019 comprehensive inspection).
Training & Dev
6/10
✓
Staff received regular training opportunities to keep their knowledge up to date. Records showed that the training was mostly up to date (per 2019 comprehensive inspection).
Management
7/10
✓
Staff commented positively on the registered manager and of their leadership... One staff member said, '[Registered manager] supports, helps, leads, she always knows what is going on and interacts with the residents' (per 2019 comprehensive inspection).
Programmes
6/10
✓
An activities coordinator was employed and along with staff, planned and provided opportunities for people to take part in a range of activities such as sensory sessions, games, painting, quizzes (per 2019 comprehensive inspection).
Points to consider
Recruitment checks were incomplete for some staff, like only one reference or missing work history at first.
One staff member had only one reference provided when they first started... A second one was later obtained. One staff member did not have a full employment history noted (per 2019 comprehensive inspection).
Accident records missed some events so the team could not always learn from them properly.
The system for documenting and investigating incidents and other safety events required improvement... did not provide a true reflection of the number and nature of incidents (per 2019 comprehensive inspection).
Medication records had gaps, like unsigned doses on several days despite daily checks.
A review of medicines administration records (MARs) for one person identified that on the three days prior to the inspection, a medicine had been administered but not signed for (per 2019 comprehensive inspection).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews