Working at Cliffdale Rest Home

Risks to people's safety were assessed and action was taken to mitigate the risk of harm. Where appropriate lessons had been learnt when things went wrong... People were protected from the risk of abuse by staff who had received training... confident in recognising the signs of abuse.

Staff and people in the home were complimentary of the support received from the registered manager. They were described as 'Approachable' and 'Lovely'. One staff member told us, 'The new owners were really committed and have made a massive difference.'

People were supported by sufficient numbers of staff to have their daily needs met. We observed staff frequently interacted with people and had time to sit and chat with people. Any shortfalls on the staffing rota were usually covered by staff already working in the service.

All staff were in date with the courses considered essential to the setting. The registered manager advised us they had recently changed training provider which had seen increased enthusiasm within the team. Several staff had exceeded expectation by signing up for additional learning. Staff had access to regular supervision.