Last updated: 10 February 2026
"Staff get strong training and supervision with good safety practices, but managers missed building safety checks and activities are basic."
Risks to people's safety were assessed and action was taken to mitigate the risk of harm. Where appropriate lessons had been learnt when things went wrong... People were protected from the risk of abuse by staff who had received training... confident in recognising the signs of abuse.
Staff and people in the home were complimentary of the support received from the registered manager. They were described as 'Approachable' and 'Lovely'. One staff member told us, 'The new owners were really committed and have made a massive difference.'
People were supported by sufficient numbers of staff to have their daily needs met. We observed staff frequently interacted with people and had time to sit and chat with people. Any shortfalls on the staffing rota were usually covered by staff already working in the service.
All staff were in date with the courses considered essential to the setting. The registered manager advised us they had recently changed training provider which had seen increased enthusiasm within the team. Several staff had exceeded expectation by signing up for additional learning. Staff had access to regular supervision.
The governance systems in place had not ensured compliance with all health and safety regulations. The provider took immediate action... However, the provider needs to improve how they ensure the building maintains compliance with all regulations.
People were involved in decisions about their care and their independence maintained, which included engaging in activities in the community. The home participated in local community events... activities and music playing in the home was appropriate.
Managers missed some safety checks on windows and fire risks until inspectors pointed them out.
the regulations on window restrictors were not met and the fire risk assessment was still undergoing review. The provider acted immediately to ensure the appropriate window restrictors were purchased and fitted.
No activities coordinator or special programmes, just basic music, outings, and community events.
engaging in activities in the community... The home participated in local community events and people living in the community were supported to come to Cliffdale Rest Home for a weekly meal... music playing in the home.
Staffing is adequate but there are occasional shortfalls covered by existing staff working extra.
Any shortfalls on the staffing rota were usually covered by staff already working in the service which promoted good continuity of care.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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