Working at Cliff House Care Home

Staff understood their responsibilities to protect people from harm, and were aware of the safeguarding policy... Up to date risk assessments were in place... People received support to take their medicines in a safe way... Accidents and incidents were analysed each month

Staff demonstrated that they understood their roles and responsibilities and told us they enjoyed working at the service. Another member of staff said suggestions they made were listened to and that teamwork had improved. They told us, 'We all work together.'

The staff told us there was sufficient staff available to meet people's needs. Our observation showed that requests for assistance were responded to in a timely manner and people told us there was enough staff available.

The registered manager confirmed that staff new to care, completed the Care Certificate. Staff told us they received the training they needed to support people. Staff confirmed that they received supervision on a regular basis.

Staff spoke positively about the registered manager and said they received the right support. One described their support as, 'Good' another told us, 'It's improved under the new management. We get listened to.'

Two activities coordinators were employed over a seven-day period... people enjoyed the range of options available such as exercises, bingo and games... Christmas fair... mobile library... memory boxes