Working at Cliff Court Care Home

The activities are mostly group ones in the afternoon and not always meaningful or suited to everyone, so the role might feel routine.

some relatives told us they wished for their loved one to have the opportunity to take part in activities that were more meaningful to them. One relative said, 'It would be nice for her to have some more age appropriate activities.'

Risk assessments and medicine records miss some details, so staff have to rely on memory rather than clear written guidance.

Care plans and risk assessments did not include all the guidance staff may need to help keep people safe. ... Where people had been prescribed ‘as required’ (PRN) medicines there was a lack of detail regarding when these should be given.

Staffing is adequate but uses agency workers for absences, which can mean working with less familiar team members.

Staff told us in cases of staff absences they would be supported by agency staff and as far as possible this would be with agency staff who knew the service.