Working at Cleves Place

Risks to people had been fully assessed and mitigated to help keep people safe. Medicines were administered safely to people and staff were observed following safe infection prevention control practices.

Staff feedback detailed how much they enjoyed working at the home and with the registered manager. One staff member said, 'Cleves Place is a delightful place to work, I feel supported and encouraged and enjoy coming to work every day.'

The registered manager told us they deliberately over recruited and had a team of more staff than they actually needed. This was to ensure continuity of care and to keep agency staff usage to an absolute minimum.

The registered manager was a visible presence at the service and people and their relatives spoke highly of them.

People's wellbeing was enhanced by person-centred activity planning by a dedicated engagement team. Social opportunities were widespread and took place within the community as well as the care home.