Working at Cleveland House
Greaves Hall Ave, Southport, PR9 8BL
Operated by Partnerships in Care (Cleveland) Limited
32 bedsNursing homesRehabilitation (illness/injury)
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"A family feel to the team with supportive management and strong safety practices, but no regular activities programme and agency staff covering gaps."
Safety & Risk
8/10
✓
The service took both a preventative and proactive approach to risk taking... Risks were reviewed regularly... adopted a practice of learning from any incidents... Medicines were managed safely... infection control well managed.
Staff Culture
8/10
✓
The service adopted a positive culture... Staff understood, shared and practiced these values... 'There is a family feel to the staffing team'... staff appreciation board... External professionals described the culture as 'professional, holistic, person-centred'.
Staffing Levels
6/10
✓
The service was adequately staffed... Where agency staff were used to fill in gaps in the rota, the service used the same agency staff wherever possible... 'Staffing levels are good...'
Training & Dev
7/10
✓
Staff were supported by an organised programme of induction... bespoke training in Tracheostomy care, PEG maintenance and physiotherapy as well as all mandatory training... supervision and appraisals and opportunities for further learning.
Management
7/10
✓
Staff spoke positively about the registered manager... 'There is a family feel to the staffing team. Management are supportive and available any time.' The registered manager operated an open-door policy.
Programmes
3/10
✕
Per 2019 comprehensive inspection: 'There was evidence that some activities were provided... photographs confirmed some... however, not all confirmed this... "no set activities but if I wanted to do something they would arrange it" and "[name] has only left the unit twice".'
Points to consider
No regular activities programme or coordinator, so the role is mostly routine personal care with occasional one-off events if requested.
Per 2019 comprehensive inspection: 'no set activities but if I wanted to do something they would arrange it' and 'That is a bugbear of mine, [name] has only left the unit twice in the time [name] has been here.'
Staffing is adequate but agency workers cover gaps in the rota.
Where agency staff were used to fill in gaps in the rota, the service used the same agency staff wherever possible to ensure people received consistency of care.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews