Working at Cleveland House

There was an open and inclusive culture in the service... Staff understood the values of the service and were aware of their roles and responsibilities. They mentioned they worked well as a team.

There were sufficient numbers of staff working at the service to meet people's needs. We reviewed the staff rota and this showed there were enough staff on duty. Some of the staff had worked at the service for some time.

The provider had a training programme in place... Staff had attended various training programmes related to their roles, such as safeguarding adults, medicine management, infection control, moving and handling, and health and safety. Staff told us the standard of training was good.”

Staff told us the registered manager was very supportive and felt confident they would be listened to if they had any concerns. A member of staff told us, “I can talk to the manager if I need any advice or something to discuss.”