Working at Cleveland House Care Home
2 Cleveland Road, Huddersfield, HD1 4PN
Operated by Bupa Care Homes (GL) Limited
45 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Exceptional leadership and proactive safety culture, although staff retention and specialist training need attention."
Safety & Risk
8/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.
Staff Culture
7/10
✓
One member of staff told us, “I love working here. The managers are great and they give me everything I need. There is career progression here too.” Staff felt valued and supported by leaders.
Staffing Levels
6/10
✓
There were enough staff to meet people’s care needs. Staff told us there were always enough staffing and this did not ever fall below safe levels.
Training & Dev
6/10
✓
Staff were trained to a good standard and they had the skills and confidence to provide high quality care.
Management
8/10
✓
Leaders were accessible to staff as there was an “open door” policy where staff could contact leaders at all time for support and advice. The registered manager was awarded “Manager of the Year” for their exceptional approach and improvements made at the service.
Programmes
6/10
✓
We have the local church do a church service. We have the local school visit every week and we’ve just got a mini bus. We do lots of things which are accessible to everyone here.
Points to consider
Staffing levels are enough to meet needs, but no details on low staff turnover or minimal agency use.
There were enough staff to meet people’s care needs. Staff told us there were always enough staffing and this did not ever fall below safe levels.
Training covers the basics well, but no specialist courses or funded qualifications mentioned.
Staff were trained to a good standard and they had the skills and confidence to provide high quality care.
Activities include school visits and outings with a minibus, but no named specialist programmes or innovative approaches.
We have the local church do a church service. We have the local school visit every week and we’ve just got a mini bus. We do lots of things which are accessible to everyone here.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews