Working at Cleveland House
20a, Broadstairs, CT10 1QB
Operated by Endurance Care Ltd
6 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff feel supported in an open culture with wellbeing champions and strong safety practices, but staffing changes with activities and no dedicated activities coordinator."
Safety & Risk
8/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt... Medicines were managed safely.
Staff Culture
8/10
✓
Staff told us they felt supported and could raise concerns... The service had staff who were ‘Champions’ for different areas such as wellbeing... Staff all had access to a provider app called Engage.
Staffing Levels
6/10
✓
There were enough staff to support people... Staffing levels were based on what support people needed. There was a core element of staff, but this changed according to people’s activities.
Training & Dev
7/10
✓
Staff had completed all their basic training and were supported to complete additional training. Staff told us they received regular supervision and discussed their training needs.
Management
7/10
✓
The registered manager and deputy manager operated an ‘open door’ policy. Staff told us they felt supported and could raise concerns, “I feel listened to by the managers.”
Programmes
6/10
✓
People enjoyed regular outings and activities, staff supported them to maintain relationships with friends and family. Per 2022 comprehensive inspection: opportunities to participate in a range of regular activities such as shopping, gardening, day centres, swimming and days out to the zoo and theme parks.
Points to consider
Staff numbers match needs with a core team, but they change depending on activities so shifts are not always super stable.
There was a core element of staff, but this changed according to people’s activities.
Regular outings, discos and community links add variety to the role, but no dedicated activities coordinator or specialist programmes mentioned.
People enjoyed regular outings and activities, staff supported them to maintain relationships with friends and family.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews