Working at Clevedon Court Nursing Home

We found that care planning wasn't always sufficiently detailed... We recommend that the provider reviews and monitors recording and planning of care... Competency assessments were carried out on staff administering medication... Risk assessments were used to identify and manage risks... Staff were confident in identifying potential concerns and reporting them to management.

Staff were well supported by the registered manager and received training and supervision to help them carry out their roles effectively... One member of staff described the support they received as 'superb'.

There were sufficient numbers of staff to meet people's needs. Staff were allocated to floors of the home flexibly according to need each day... The home was registered with the Home Office to enable them to recruit staff from overseas. This had supported them in staffing the service with safe numbers.

Staff were positive about the training and support they received. Staff received regular 1:1 supervision as a means of monitoring their training and development needs; they also felt comfortable about approaching the registered manager... A training matrix was kept so that the registered manager could monitor the overall training needs of the staff team.

The registered manager was open and transparent and clearly committed to making improvements to the service and addressing any concerns identified. They promptly sent us an action plan following the inspection detailing their response.

We spoke with the activity coordinator who told us there was a wide range of activities and events taking place in the home. This included visiting entertainers such as musicians and visits from animals as well as activities such as bingo and arts and crafts... The home had connection with the local church and services were held in the home on a monthly basis.