Last updated: 9 February 2026
"Excellent activities programme and safety practices with positive culture, but no permanent manager and some agency staff are concerns."
Accidents and incidents were appropriately recorded and analysed monthly, risk assessments were in place, staff had been trained in safeguarding vulnerable adults, and appropriate arrangements were in place for the safe administration and storage of medicines.
The service had a positive culture that was person centred and inclusive. Staff we spoke with felt supported by the management team. A staff member told us, 'I love this job, it is really rewarding.' Another said, 'The manager is easy to talk to and I do feel supported.'
There were sufficient numbers of staff on duty to meet the needs of people who used the service. We spoke with an agency support worker.
Mandatory training was up to date, new staff completed an induction and were enrolled on the Care Certificate, staff had learnt communication methods such as Makaton, and received regular supervisions and appraisals.
The registered manager had recently left the service and the new manager was in the process of becoming registered with CQC.
People had access to a wide range of meaningful activities such as farming, animal care, pottery, woodwork, metal work and textile production at the provider's farm. Clervaux Trust used the Steiner model, which followed principles from seed to table and used complementary therapies.
No permanent manager in post because the previous one recently left and the new one is still registering.
The registered manager had recently left the service and the new manager was in the process of becoming registered with CQC.
Staffing is adequate but some agency workers are used to cover shifts.
We spoke with... a senior support worker, a support worker, an agency support worker...
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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