Working at Clements House

People said they felt safe at the home. Staff were trained in safeguarding procedures... Medicines were safely managed. Care records showed... action to keep people safe when incidents occurred.

Staff said they felt supported and valued in their work, that they worked well as a team and that communication was good. Staff reflected attitudes of valuing people by respecting them.

The service provided sufficient staff to meet people's needs... one person said, 'There's enough staff. They have time to spend time talking to me.' A mental health professional said there was always enough staff.

Staff said they felt supported and valued in their work, that they worked well as a team and that communication was good. Staff said they felt able to raise any issues or concerns which were listened to.

There was a staff member who had responsibility for coordinating activities... including the use of community facilities... pet rabbit... holidays, outings and taking part in sports such as golf.