Last updated: 10 February 2026
"Regular training and varied activities programme, but no registered manager, despondent staff and short staffing on weekends hold it back."
Safeguarding breach (Regulation re abuse/improper treatment); unsafe medicines (PRN misuse, unreadable labels), infection control lapses, poor incident analysis.
Staff felt despondent, unsupervised, removed from decisions, deflated, unmotivated and uninspired in their role.
People were not always supported by staff who were readily available; short staffed weekends and holidays, poor deployment and supervision.
Per 2022 comprehensive inspection: Staff received regular training and refresher courses; training matrix system in place.
At the time of this inspection there was no registered manager in post; serious leadership failings with ongoing governance breach and lack of oversight.
Per 2022 comprehensive inspection: Dedicated activities co-ordinator; regular structured programme with variety including card making, bingo, painting, knitting, dancing, music.
No permanent manager in place, so oversight of incidents and quality checks is poor and staff lack direction.
At the time of this inspection there was no registered manager in post. A new manager had been appointed and their application to register with the Care Quality Commission was yet to be submitted.
Staff feel despondent and unsupported with no supervision or feedback on concerns they raise.
Staff felt despondent, unsupervised and that there was a lack of direction from the management team.
Short staffed on weekends and holidays, plus poor staff deployment leaves people waiting too long or stuck in bed all day.
One person said, “Weekends and holidays are short staffed. They (staff) can take time to get to you when you need it.”
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp