Working at Clement Court

No permanent manager in place, so oversight of incidents and quality checks is poor and staff lack direction.

At the time of this inspection there was no registered manager in post. A new manager had been appointed and their application to register with the Care Quality Commission was yet to be submitted.

Staff feel despondent and unsupported with no supervision or feedback on concerns they raise.

Staff felt despondent, unsupervised and that there was a lack of direction from the management team.

Short staffed on weekends and holidays, plus poor staff deployment leaves people waiting too long or stuck in bed all day.

One person said, “Weekends and holidays are short staffed. They (staff) can take time to get to you when you need it.”