Working at Cleeve House

People were protected from the risks of ill-treatment and abuse as staff members had received training and knew how to recognise and respond to concerns. People were safely supported with their medicines by a trained and competent staff team.

Staff members told us they felt listened to by the management team and their views and opinions were valued. Staff members told us they were encouraged to make suggestions about where they worked and if appropriate these were implemented by the management team.

People told us, and we saw, that they were supported by enough staff to promptly meet their needs.

Staff members were encouraged and supported to develop professional qualifications in care. For example, one staff member told us they had completed a level two qualification in health and social care and they were being encouraged by the management team to progress to their level three.

One relative told us the registered manager worked alongside other care staff in delivering care for their family member. Staff we spoke with told us they could approach the management team at any time they needed, and felt they would be fully supported when required.