Last updated: 10 February 2026
"A positive culture and engaging activities support residents well, but poor training and gaps in care plans create safety risks."
The service was still in breach of legal regulation in relation to assessing and mitigating risks to people. Care plans contained inconsistencies and lacked details for specific clinical tasks, leading to potential risks.
The provider maintained a proactive and positive culture of safety... Staff felt confident raising concerns, although there were occasional lapses in communication up the management chain.
However, there were enough staff to meet people's needs and keep them safe... 'If they are short staffed they get the agency in'.
Staff lacked training and guidance to ensure consistent and safe care... Systems were not effective to ensure staff had received all the training they required.
The provider did not always have clear responsibilities, roles, or systems of accountability. Actions identified as necessary were not always managed in a timely manner.
Activity staff provided personalised options, used memory boxes and tactile objects... When people... expressed boredom, an activity coordinator offered a puzzle and conversation immediately. Per 2022 inspection: programme of activities including indoor/outdoor and community trips.
Staff miss key training like for care plans, so they make errors in records that affect care.
Senior support workers told us they were asked to complete care plan updates without adequate training. This had led to errors and short falls in people’s care plans.
Care plans have gaps and wrong details that could lead to unsafe or inconsistent care.
Care plans still contained inconsistencies or a lack of guidance when there were risks to people... Another person had incorrect information including their diagnosis and health needs.
Staffing is enough but they bring in agency workers when short-staffed.
“There is plenty, I think. If they are short staffed they get the agency in”
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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