Working at Cleeve Court Community Resource Centre

Staff miss key training like for care plans, so they make errors in records that affect care.

Senior support workers told us they were asked to complete care plan updates without adequate training. This had led to errors and short falls in people’s care plans.

Care plans have gaps and wrong details that could lead to unsafe or inconsistent care.

Care plans still contained inconsistencies or a lack of guidance when there were risks to people... Another person had incorrect information including their diagnosis and health needs.

Staffing is enough but they bring in agency workers when short-staffed.

“There is plenty, I think. If they are short staffed they get the agency in”