Last updated: 9 February 2026
"Strong leadership and supportive culture keep staff happy, but basic activities and staffing shortages limit one-to-one care."
People were protected from the risk of abuse... Risks... safely managed. Medicines were managed in a safe way. Robust systems... to analyse incidents.
There was a positive, open and inclusive culture within the service. Staff told us they felt very well supported by their colleagues and management team.
Staffing levels had been planned and organised in a way that met people's needs... Staff did tell us they felt people would benefit from additional staffing... recruiting more staff.
All new staff undertook a thorough induction... regular training relevant... Staff had undertaken dementia training, but this was not specific to the needs... recommend... dementia care.
The registered manager led by example and was focused on developing a strong and visible person-centred culture... Staff told us they felt well supported by their colleagues and management.
People were starting to resume activities... plan a trip to London... going out each day to enjoy walks, shopping and other planned weekly activities.
No activities coordinator or special programmes, so the job is mostly daily care with basic stuff like walks and shopping trips.
people were going out each day to enjoy walks, shopping and other planned weekly activities.
Staffing is enough to keep things safe but team says they need more people for one-to-one outings instead of groups.
Staff did tell us they felt people would benefit from additional staffing to enable people to go out individually more often rather than in groups. The registered manager... recruiting more staff.
Only basic training and induction with some supervisions, no specialist courses like person-specific dementia training.
Staff had undertaken dementia training, but this was not specific to the needs of the person concerned. We recommend the provider seeks advice... in relation to dementia care.
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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