Last updated: 10 February 2026
"Supportive management, positive culture and good training, but medicines record gaps and unclear staff retention hold it back."
Improvements had been made [to medicines]... However handwritten entries had been made to MARs... not been dated or signed by two staff... recommendation to promote good practice.
The service had a positive culture that was person-centred, open... One staff member told us, 'This is a good place to work…I love it. You can speak with the manager or staff about anything.'
There were sufficient staff to meet people's needs. Staff said there were enough staff to meet people's care needs and keep them safe.
Records confirmed staff had undertaken a variety of training linked to the needs... All staff had completed a BLS course and... organising a BSL interpreter to assist staff with their learning.
Staff were clear about their responsibilities and confirmed they were encouraged to discuss any concerns... 'If you have a challenging day you can approach the manager and talk through what has happened. It is lovely to chat...'
Each person had agreed a weekly activity plan which included... shopping; cooking; domestic chores; visits to local places... young people's deaf club.
Staffing levels are sufficient to meet needs, but no details on staff retention or low agency use.
There were sufficient staff to meet people's needs. Staff said there were enough staff to meet people's care needs and keep them safe.
Some gaps remain in medication records like unsigned handwritten entries.
handwritten entries had been made to MARs by staff; these had not been dated or signed by two staff to confirm accuracy and accountability.
Activities are varied with weekly plans and trips, but no specialist programmes or dedicated coordinator mentioned.
Each person had agreed a weekly activity plan which included information about their chosen routines and activities... shopping; cooking;... deaf club.
AI Generated
Last inspected: October 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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