Working at Clayton Manor

We found that some aspects of the safety of people's care could be improved, although people and relatives we spoke with told us the service provided safe care. We found that some aspects of risk management needed to be made more robust.

Feedback from relatives and staff was that generally there were enough staff to keep people safe. The service still relied on agency staff, however the use of these had decreased.

Per July 2019 comprehensive inspection: Staff received an induction when starting with the service and received ongoing training, supervision and appraisals to support them in their roles.

Service governance, including ensuring robust monitoring, record-keeping and implementing of lessons learned, needed to be improved to underpin a consistently safe, quality service.

Per July 2019 comprehensive inspection: People had access to a variety of activities and weekly bulletins told people what was on. This was a combination of group activities as well as individual support for people not wanting to join the groups.