Last updated: 9 February 2026
"Supportive management and a positive culture where staff feel valued and safe, but staffing meets needs without extras for unhurried care and training lacks specialist development."
Staff understood how to keep people safe through assessing risks, understanding abuse and who to report to and through safe recruitment practices. Where incidents had occurred, action had been taken to minimise the risks of re-occurrence, and any learning was shared.
Staff were well trained, supported and motivated to provide the best outcomes for people... Staff said they were valued and listened to.
There were sufficient staff on duty each shift to ensure people's needs were being met. There were usually three care staff per shift plus the registered manager weekdays, cook and cleaner. At night there were two staff on duty.
Staff said there was regular training opportunities. This including online learning as well as face to face learning. One staff member said, 'We have been doing some fab training with the care homes team nurse educator, we recently did (the topic of) sepsis.'
Staff said the registered manager was easy to talk to, was supportive and encouraged an open and honest engagement with them and with people using the service.
People were offered a range of activities to suit their interests and hobbies... paid entertainers come in as well as craft sessions. Once a month a local nursery visited... assisted to get out and about for walks, coffee and pantomime.
Staffing is enough to meet needs but nothing extra for really personalised unhurried care, no details on staff turnover or agency use.
There were sufficient staff on duty each shift to ensure people's needs were being met. There were usually three care staff per shift plus the registered manager weekdays... At night there were two staff on duty.
Training covers the basics and some topics like sepsis but no funded qualifications or specialist career development.
The training matrix showed staff received updates on all aspects of health and safety... New staff received an induction process... Records showed staff had regular opportunities to discuss their training needs.
Activities are regular with crafts, entertainers and nursery visits but no specialist programmes to make the role more varied.
People were offered a range of activities... craft sessions. Once a month a local nursery visited to have a play session... assisted to get out and about where possible.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp