Working at Claydon House

Some risk assessments were missing and other lacked detail. The medicines room was untidy, preventing easy access to some equipment and some medicine administration records (MAR) were incomplete. There were some PRN (as and when required medicines) protocols missing.

There were enough staff on duty every shift. Agency staff were used to fill any gaps. Most people and relatives told us they thought there was enough staff at the service.

Staff told us they had received an induction when they first joined the service and this along with the various training modules they had completed, provided them with the tools and information to support people safely.

People were able to join in with a variety of activities either one to one or in small groups. Everyone was offered a variety of things to do each day but their privacy was also respected.