Last updated: 9 February 2026
"Staff enjoy good training and a positive team culture, but inconsistent leadership and limited activities need improvement."
Per 2021 targeted inspection: Assured provider preventing infections, using PPE effectively, good hygiene practices; per 2019 some risk assessments not fully updated.
Per 2019 comprehensive inspection: Staff were positive, enjoyed working at the service, good team and all work together, management approachable.
Per 2019 comprehensive inspection: There had been a high use of agency staff but this has improved and there were enough staff deployed to meet people's needs.
Per 2019 comprehensive inspection: Almost all staff were fully up to date with mandatory training; staff happy with training received.
Per 2019 comprehensive inspection: The service did not have a manager registered with the CQC; a new manager had been appointed but was in process of induction, well-led requires improvement due to inconsistent leadership.
Per 2019 comprehensive inspection: Provider moved away from activities co-ordinator, activities limited including bingo, cake baking, painting.
No registered manager at the time and new one just starting, so leadership felt unsteady.
The service did not have a manager registered with the CQC. A new manager had been appointed and was in the process of undertaking the company induction. Per 2019 comprehensive inspection.
High use of agency staff until recently, even though levels are now adequate.
There had been a high use of agency staff. This has improved and there were enough staff deployed to meet people's needs. Per 2019 comprehensive inspection.
No activities coordinator anymore, only limited basic activities like bingo and painting.
The provider has moved away from employing an activities co-ordinator... activities were limited at present... bingo, cake baking afternoon and painting. Per 2019 comprehensive inspection.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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