Working at Claro Homes
11-16 Philip Street, Bristol, BS3 4EA
Operated by The Lodge Rest Limited
54 bedsNursing homesResidential homesRehabilitation (illness/injury)
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"Strong leadership, stable staff retention and positive culture, although activities programmes lack specialist therapeutic approaches."
Safety & Risk
8/10
✓
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. Staff had received training and knew how to apply it... People were supported to take their medicines safely... Incidents and accidents were recognised and reported as required.
Staff Culture
8/10
✓
There was a positive culture where staff felt valued and were able to support people... Staff told us they felt valued and liked working as part of a team who supported each other. Comments included, 'We're an open staff group. We chat if there are troubles'.
Staffing Levels
7/10
✓
There was a stable staff team and some core team members had worked at the service for many years... The numbers and skills of staff met the needs of people using the service. People and other professionals felt there always seemed to be enough staff.
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: Staff supervision meetings were kept up to date for all staff... Recent training staff had been on included, dual diagnoses in mental health, challenging behaviours care, and medicines management.
Management
8/10
✓
The management team were visible and led by example. They had a good oversight of the service and responded to people's changing needs... Staff told us... 'The managers are the easiest people in the world. Any issues, I can talk to them. They're amazing'.
Programmes
6/10
✓
Per 2017 comprehensive inspection: The home employed two activities coordinators... Activities in the home included arts and crafts, 'cinema' afternoons, visiting entertainers and occasional parties... Some people regularly attended the nearby City Farm.
Points to consider
The activities programme has variety like arts, crafts, parties and community farm visits, but no specialist therapeutic approaches or innovative programmes to make the role more enriching.
Per 2017 comprehensive inspection: The home employed two activities coordinators... arts and crafts, 'cinema' afternoons, visiting entertainers and occasional parties... attending the nearby City Farm.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews