Last updated: 10 February 2026
"Staff feel well supported by management with good training and a positive culture, but not enough staff and few activities hold it back."
Whilst some improvements had been made to how people’s medicines were managed there continues to be areas of shortfall [...] inconsistent records of the opening dated of liquid medicine and creams.
Staff felt happy and spoke highly of the provider and the registered manager. [...] “The manager has turned the home into a beautiful home and nothing is too much. They value the staff and treat you well, they give you praise and you get a voucher for a reward if you do things.”
People did not always feel there were enough staff. We observed staff were very busy and not always able to provide the support people needed in a timely way.
Per 2023 comprehensive inspection: Staff received the induction, training and support they needed to carry out their role effectively. Various training courses were available for staff... training compliance rates were high in most areas.
The registered manager felt well supported by the provider and they worked together to invest in the service and drive improvement. Staff felt well supported in their role and we received positive feedback from people and families about how the service was managed.
At the time of our visit there was no activity worker in post. [...] limited evidence of this was seen at the time. People told us about previous activities they had enjoyed at the service.
Staff are sometimes too busy, so people have to wait for help and care feels rushed.
People did not always feel there were enough staff in duty. [...] We observed staff were very busy and not always able to provide the support people needed in a timely way.
No activities coordinator right now, so few activities happen and the role is mostly routine personal care.
At the time of our visit there was no activity worker in post. [...] limited evidence of this was seen at the time.
Medication records have ongoing gaps, like missing open dates on liquids and creams.
We found that there were inconsistent records of the opening dated of liquid medicine and creams. This meant that staff would not be able to identify if a medicines date had expired.
AI Generated
Last inspected: July 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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