Working at Clarendon Mews Care Home
Grasmere Street, Leicester, LE2 7FS
Operated by Clarendon Mews Care Limited
47 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Staff feel well supported with good training and sufficient staffing, but no permanent manager and basic activities hold it back."
Safety & Risk
7/10
✓
The systems to safeguard people from abuse or improper treatment had been improved. All staff had received refresher safeguarding training. Incidents of safeguarding and serious injuries had significantly reduced.
Staff Culture
6/10
✓
Staff said they felt well supported. They commented on the improved communications between the management and staff team and how they were kept updated on people's changing needs.
Staffing Levels
6/10
✓
People told us that generally staffing levels were sufficient. One person said, 'It's improved here, there is less waiting for staff.'
Training & Dev
7/10
✓
Staff told us, and training records evidenced a range of training had been provided for all staff, including training on positive behaviour support, dysphagia and medicines management.
Management
2/10
✕
At the time of this inspection the service did not have a manager registered with the Care Quality Commission. Two managers had applied to share the registered manager position and the applications were in progress.
Programmes
4/10
!
We saw photographs of themes nights celebrating foods from different cultures. Relatives told us the home had a social media page and seeing photos of their relatives taking part in activities.
Points to consider
No permanent manager in place, with applications still in progress so leadership oversight has gaps like missed night checks.
At the time of this inspection the service did not have a manager registered with the Care Quality Commission. Two managers had applied to share the registered manager position and the applications were in progress. We found gaps in monitoring records where staff had not recorded observations as required.
Only basic activities like themed nights and occasional outings mentioned, so the role lacks variety beyond routine care.
We saw photographs of themes nights celebrating foods from different cultures. One person said, 'I went out yesterday with my friend. We went with two carers to the local shopping centre.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews