Working at Clarendon Lodge
Croxley Green, Rickmansworth, WD3 3JB
Operated by Greensleeves Homes Trust
40 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Good management with positive staff culture and relevant training, but limited activities programmes and morning staffing shortages hold it back."
Safety & Risk
6/10
✓
People felt safe with the care they received, and staff were knowledgeable about when to report concerns to safeguard people... Where things went wrong, this was shared with staff and lessons were learnt.
Staff Culture
6/10
✓
Staff were able to give feedback and have influence on how they shape their development... staff acknowledged they were getting used to the change in management style but felt the home was being managed well.
Staffing Levels
5/10
!
Staff and records suggested at times staffing levels did not meet the level of support needs... call bell response in the morning at times showed people had to wait to be seen.
Training & Dev
6/10
✓
Staff had focused training which was linked to specific support needs for people. The provider ensured there was an independent person who tested staff knowledge.
Management
6/10
✓
The registered manager had implemented a lot of changes since their move into the new location, this had been acknowledged by the staff team as well as partner agencies. One staff member told us, 'I think [registered manager] is a good manager...'
Programmes
3/10
✕
The provider had systems in place for accessible information. For example, documents such as weekly activities, provided information that was important to the person was provided in a pictorial format as well as larger font.
Points to consider
No activities coordinator or structured programme mentioned, so the role is mostly routine personal care and helping people with their own hobbies.
One person said, 'I keep myself busy. I do a lot reading, sewing, have my laptop and phone to keep in touch with people.'
Sometimes not enough staff in mornings, call bells take time to answer, and they are still working on hiring more people.
Staff and records suggested at times staffing levels did not meet the level of support needs and dependency tools did not always look at this. For example, call bell response in the morning at times showed people had to wait to be seen.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews