Last updated: 10 February 2026
"Supportive manager, good training and positive team culture, although the new team lacks long-term stability and medication protocols needed fixing."
Individual risks were assessed and risk reducing measures were in place. Medicine systems were safe but protocols needed improvement on order of multiple pain relief; prompt action taken by registered manager.
Staff said the team was new and they were supportive of each other. A member of staff said, 'we want to work as a team and we are all pulling the same way which is working.'
People and staff told us there were enough staff on duty. The registered manager said five staff were on duty each day and at night there were two waking staff.
The staff said the training was good ... 100 percent of staff had completed the care certificate and 76.9 percent of staff had attended Strategies for Crisis Intervention and Prevention. Staff had regular one to one supervision sessions.
The staff told us the registered manager was supportive and team worked well together. The registered manager acted promptly to feedback and developed protocols and risk assessments.
An activities coordinator was employed to support people with meaningful activities. We saw people participate in indoor crafts and go on trips to the local community with staff.
Staffing levels are adequate but the team is quite new so it might lack long-term stability.
Staff said the team was new and they were supportive of each other.
Activities happen regularly with a coordinator but they are mostly basic crafts and community trips, nothing specialist.
A day care activities coordinator was employed and their role included organising 'social activities.' During the inspection we saw people participate in indoor crafts. We also saw people go on trips to the local community with staff.
Medication procedures had some gaps like unclear order for pain relief that got fixed after inspection feedback.
Protocols were not clear on the order that multiple pain relief medicines were to be administered. The registered manager acted on best practice guidance we gave during the inspection and developed PRN protocols.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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