Working at Clarendon House

People felt safe in the home. Staff understood how to keep people safe and protect people from avoidable harm. Risks associated with people's care had been assessed and management plans were completed for identified risks. There were safe procedures to manage people's medicines.

Staff told us that the morale in the home had improved since the recent change in management. One staff member told us 'Since the new manager started, systems around the way we do things have improved.'

There were enough staff with appropriate skills and experience to meet people's needs and provide effective care. Some staff told us at times they felt pressured and support in areas like the laundry could be increased.

Per 2019 comprehensive inspection: Staff received an induction when they started working at the service and completed ongoing training to keep their skills up to date. Staff were positive about their training and told us training gave them the knowledge and skills to support people's individual needs, including dementia care training.

The new manager had been in post for approximately two months and made a positive impression on staff and relatives. They had ensured that all staff had supervision meetings and opportunities to share their views. Staff spoke positively about being able to approach the manager or provider if they had any concerns.

Per 2019 comprehensive inspection: The registered manager told us, 'As well as physical health, people's mental health is so important too. We have introduced sensory activities and aromatherapy; pet therapy and we had a baby goat visit in summer. We have two cats that people love and baby therapy which people really enjoy.'