Working at Clarence Road
134-138 Clarence Road, London, E5 8DY
Operated by Look Ahead Care and Support Limited
15 bedsResidential homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.4/10
Key Finding
"Staff receive good training and feel supported by the manager, but unsafe medicines handling, no activities, and poor risk management hold it back."
Safety & Risk
2/10
✕
Medicines were not managed safely the administration procedure was not being followed... one person's medicines had been signed for before the time to administer them... not recorded as a medicine error.
Staff Culture
6/10
✓
Staff told us they felt supported by the registered manager and attended staff meetings to discuss issues. A member of staff said, 'Registered manager is very helpful, they listen and make time for everyone.'
Staffing Levels
5/10
!
Rota's were prepared in advance to ensure there were sufficient numbers of staff available. People told us they could seek help from staff when required.
Training & Dev
6/10
✓
Staff were supported in their role and received appropriate training. All staff had completed The Care Certificate.
Management
3/10
✕
The registered manager did not demonstrate a good understanding of managing risks and regulatory requirements within the service.
Programmes
2/10
✕
No activities, engagement programmes, or creative approaches mentioned; report describes only routine personal care, infection control, medicines, and safety issues.
Points to consider
Poor cleaning caused strong urine smells, medication errors like early sign-offs weren't recorded as incidents, and hot water was scalding hot.
The home smelt strongly and this related to an area not being cleaned frequently enough to remove the smell of urine... hot water temperatures within bathrooms not being brought to safe temperatures... signed for before the time to administer them... not recorded as a medicine error.
No activities programme or creative engagement, so the role is just routine personal care like helping with meds and cleaning.
No activities, engagement, or creative approaches mentioned at all in the report.
Manager missed risks like loose wires and poor infection control, and didn't communicate changes openly with relatives.
Relatives told us the communication about changes at management level were not open and transparent... The registered manager did not demonstrate a good understanding of managing risks and regulatory requirements.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews