Last updated: 9 February 2026
"Staff feel valued with good training and strong safety practices, but unreliable audits and occasional staffing shortages hold it back."
Per 2022 report: All staff received training and followed correct infection control and using PPE processes. The provider ensured staff were compliant with the good practice by carrying out regular spot checks.
Per 2019 comprehensive inspection: Staff told us that the registered manager welcomed their feedback and ideas for change. Comments from staff included, '[Registered manager's name] is open to ideas and not scared of change if needs be'
Per 2022 report: The provider kept their staffing levels under a constant review and ensured appropriate occupancy in line with the people's dependency levels and staff wellbeing.
Per 2019 comprehensive inspection: Staff received induction and ongoing training, those new to health and social care completed the Care Certificate. Staff received regular supervision sessions and these included observations of competency.
Per 2019 comprehensive inspection: Audits were not consistently used to identify gaps in records. For example, we found that two audits had incorrectly identified that all sections of the record were complete when they were not.
Per 2019 comprehensive inspection: The service had recently recruited an Activities Coordinator and activities were in the process of being developed. However, we saw people had been provided with access to meaningful activities.
The management team's audits do not always spot gaps in records, so oversight is not fully reliable.
Audits were not consistently used to identify gaps in records. For example, we found that two audits had incorrectly identified that all sections of the record were complete when they were not.
Staff and residents say there are times with not enough staff, so it feels fast paced and rushed.
feedback from staff members, relatives and people indicated that there were times they felt more staff were required. Comments from staff included, "We need a lot more staff. I'd like to spend more time with them [residents]. It's pretty fast paced."
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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