Working at Clarence House Care Home
40 Sea View Road, Norwich, NR11 8DJ
Operated by Mission Care Associate Ltd
41 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel valued and listened to with enough staffing to meet needs, but gaps in skin cream records and embedding management changes need attention."
Safety & Risk
7/10
✓
The risks to people had been identified, reviewed and reduced. The procedures in place helped to reduce the risk of people experiencing abuse and we saw that where concerns were raised, these were reported promptly.
Staff Culture
8/10
✓
Staff told us they felt valued, appreciated and listened to. They told us they could raise concerns without fear and that issues were quickly resolved.
Staffing Levels
6/10
✓
There were enough safely recruited staff to meet the individual needs of the people who used the service. Since our last inspection, the provider had increased the staffing levels at night and people told us their needs were being met in a timely manner.
Training & Dev
/10
✕
Management
6/10
✓
One staff member described the registered manager's enthusiasm in making changes whilst another said both the registered and deputy managers worked hard, were approachable and resolved issues.
Programmes
/10
✕
Points to consider
Staff numbers meet needs and they respond quickly to call bells, but no details on staff retention or agency use.
There were enough safely recruited staff to meet the individual needs of the people who used the service.
Managers are dedicated and approachable but their systems need more time to fully spot and fix issues.
significant improvements had been made... However, further embedding of the positive changes made was required.
Some gaps in records for applying skin creams and guidance on as-needed medicines.
We did identify some gaps in records for the application of people's topical medicines and more guidance for staff about where on people's bodies their topical medicines should be applied was needed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews