Working at Clarence House Care Home

Temperature records to ensure the safe storage of medicines were not completed in accordance with national guidance. This meant we could not be assured that medicines requiring refrigeration were safe for use.

Feedback from staff regarding their well-being and support in the workplace was mixed. Some staff told us they felt supported and listened to, however other staff told us they felt unsupported and disliked in the workplace.

People, their relatives and staff told us there were insufficient staff at the service.

Governance and auditing within the home, although taking place, had failed to identify and address the concerns we found at our site visit.

There was very little social stimulation or activity taking place in the service. An activities coordinator was in place, however this was insufficient to meet the well-being and social needs of the service.