Working at Claremount House Care Home

No activities programme or coordinator, so the role is mostly routine personal care.

A member of staff told us the service was creating better accessible outdoor space and a sensory room which was in response to suggestions.

Only standard mandatory training, no specialist courses or funded qualifications.

Staff received training so they understood how to keep people safe. Staff were trained, and their competency was assessed to make sure they understood how to administer medicines safely.

High use of agency staff, even if they are the same regulars.

The service used a high volume of agency staff, but they were regular workers and knew people well.