Last updated: 10 February 2026
"Strong leadership and positive teamwork make staff feel supported, but busy mornings and gaps in safety records hold it back."
Accidents and incidents had been suitably responded to... However... notifications had not been submitted for a couple of accidents... the time some medicines were administered was not always recorded.
Staff told us... 'I can go to [Registered manager] with anything or one of my colleagues who are brilliant. I love my colleagues and we've got a good team.'
There were sufficient numbers of staff to keep people safe... However, some staff told us they felt the service would benefit from having more staff on shift in a morning.
Per 2018 comprehensive inspection: Staff received training which provided them with the skills to meet people's needs; induction programme and on-going learning ensured staff were trained effectively.
Staff told us they could have open and honest conversations with the registered manager, the culture of the service had improved under their leadership and there was now positive teamwork.
Per 2018 comprehensive inspection: Two activities coordinators provided group and individual activities including knitting, arts and crafts, quizzes, community links with schools and cinema.
Staffing levels are enough to keep people safe but some care staff say mornings feel busy and could use extra help.
some staff told us they felt the service would benefit from having more staff on shift in a morning.
Some gaps in accident notifications and medication time records mean safety checks aren't always fully reliable.
notifications had not been submitted for a couple of accidents... the time some medicines were administered was not always recorded
Only standard training and induction mentioned with no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Staff received training... induction... on-going programme... wide variety of courses available
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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