Working at Claremont Court
Harts Gardens, Guildford, GU2 9QA
Operated by Carebase (Claremont) Limited
57 bedsNursing homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive managers and safe practices create a positive culture, but basic activities and gaps in end-of-life training hold it back."
Safety & Risk
8/10
✓
Risks to people were managed effectively and steps were taken to safeguard people when necessary. Medicine management systems and processes were safe, with administering staff receiving an annual competency check.
Staff Culture
7/10
✓
A relative told us, “The staff are fantastic, knowledgeable, reliable, energised, responsive and engaging and this makes for the most wonderful atmosphere.” Staff said they felt supported and could approach managers anytime.
Staffing Levels
6/10
✓
Staff felt there were enough staff to meet people’s needs. One staff member said, “There is enough staff and as you can see, now that we have finished all of our jobs, we have time to sit with people during activities.”
Training & Dev
5/10
!
Staff said they received appropriate training and could ask for additional training in any topic they felt would be useful to their role. “We have online and then physical training such as moving and handling.”
Management
8/10
✓
Staff felt the management team were approachable and took on feedback to improve the service. All staff said they felt supported by their line manager as well as the deputy and registered manager.
Programmes
4/10
!
There were objects, pictures and areas of interest throughout the home which we saw people enjoyed. There were also a range of activities available for people.
Points to consider
Just a basic range of activities and sensory areas like a beach spot, no details on coordinator or varied programmes.
There were objects, pictures and areas of interest throughout the home which we saw people enjoyed. There were also a range of activities available for people.
Not all care workers have end of life training, so you might miss key info on residents nearing end of life.
We identified not all staff had received end of life care training and were not always aware people were on end of life care.
Staffing is enough most days but gets busy if someone calls in sick.
“Theres enough staff. On occasions staff may call in sick and then we are busy, but this does not happen often.”
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews