Working at Claremont Care Home

Per 2019 comprehensive inspection: People were safeguarded from situations in which they may be at risk of experiencing abuse. Risks to people's safety had been assessed, monitored and managed... Lessons had been learned when things had gone wrong. Per 2020 IPC inspection: We were assured the service were following safe infection prevention and control procedures to keep people safe.

Per 2019 comprehensive inspection: Relatives were also complimentary about the service. One of them remarked, 'I do think that the service is very well run. It's organised without appearing to be so. It feels like a big family.' Care staff told us there was an explicit 'no tolerance approach' to any member of staff who did not treat people in the right way.

Per 2019 comprehensive inspection: On the day of our inspection there were enough care staff on duty to enable people to promptly receive all the care they needed. Records showed that there had been the same number of care staff on duty during the two weeks preceding our inspection visit.

Per 2019 comprehensive inspection: Care staff had received introductory training before they provided people with care. They had also received ongoing refresher training and guidance to keep their knowledge and skills up to date.

Per 2019 comprehensive inspection: There was a registered manager in post who had promoted an open and inclusive culture... Care staff told us they were confident that they could speak to the registered manager if they had any concerns about people not receiving safe care.

Per 2019 comprehensive inspection: There was an activities coordinator who invited people to participate in a range of small-group activities such as playing board games and enjoying arts and crafts. They also provided individual assistance for people such as reading from the newspaper, hand care and chatting about subjects of interest.