Working at Claremont
21 Clifton Gardens, Goole, DN14 6AR
Operated by Arck Living Solutions Ltd
4 bedsResidential homesHomecare agenciesSupported living
Workplace Score
4.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.7/10
Key Finding
"Staff feel supported in a positive culture with good training, but risks are not fully managed and management oversight remains weak."
Safety & Risk
3/10
✕
Risks to people continued not to be fully managed and mitigated. [...] There continued to be times when there was not staff on duty suitably trained to administer emergency medication.
Staff Culture
6/10
✓
There had been an improvement in the culture of the service. We received positive feedback from people and their relatives. Staff felt supported in their roles.
Staffing Levels
5/10
!
We observed enough staff to respond to people, however, work was still required to establish people's individual hours and ensure they received these. Further oversight was needed of the rota.
Training & Dev
5/10
!
Staff had received training in mandatory subjects and had been supported to access training for their development.
Management
4/10
!
Further oversight was required from the management team and provider to ensure lessons were fully learnt and embedded. [...] this was the third consecutive inspection that a breach of regulation 17 had been identified.
Programmes
4/10
!
Some improvements had been made to supporting people with their access to the community and activities, however this needed to be embedded for all.
Points to consider
Risks to residents are not always managed well, and sometimes no staff on shift can give emergency meds.
Risks to people continued not to be fully managed and mitigated. There continued to be times when there was not staff on duty suitably trained to administer emergency medication
Managers do not keep good enough oversight, missing issues like risks and records even after several inspections.
this was the third consecutive inspection that a breach of regulation 17 had been identified. Systems had not always been sufficiently robust enough to identify issues
Only basic community outings and activities mentioned, and they are not fully sorted for everyone yet.
Some improvements had been made to supporting people with their access to the community and activities, however this needed to be embedded for all.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews