Working at Clare House Care Home

People told us there was a friendly and inclusive atmosphere. A person explained, “It really feels like a family here.” Staff told us there was good teamwork and it was a good place to work. A staff member told us, “The team are all welcoming and our manager values our views and feedback.”

The provider made sure there were enough staff to meet people’s needs and keep them safe. People told us they did not have to wait for care and there were enough staff. Their comments included, “There are lots of familiar staff”

Staff explained the training was helpful. Their comments included, “Training opportunities are excellent”, “We are encouraged to grow our skills” and “The training I get boosts my confidence.” Managers provided supervision and organised team meetings to embed the learning from training.

People and relatives felt the service was well managed. They found managers approachable. They said managers listened to their feedback and responded to complaints. A staff member told us, “The manager is always available and provides great encouragement.”

The provider employed staff who planned and facilitated a range of social events and activities... organised group events, such as a gardening club. There were a range of outings to places people had said they wanted to visit, visiting entertainers and weekly events, including quizzes, music and games.