Last updated: 10 February 2026
"Supportive and approachable managers foster a positive culture, but lack of activities and occasional staffing shortages for prompt needs hold it back."
Staff told us they knew how to raise concerns and would do so if they were worried about safety or the quality of care. The provider had systems and processes to manage and follow up on accidents and incidents.
Staff told us they liked working at the home and the management team were supportive and approachable.
Staffing levels enabled staff to carry out people's planned care. However, some staff raised concerns they didn’t always have enough staff to meet people’s needs promptly.
They confirmed and records showed they undertook the providers mandatory training and completion of these was monitored by the management team.
Staff spoke highly of the registered manager and deputy manager and said the management team were visible and were easy to approach.
No activities, engagement, or creative approaches mentioned at all beyond presence of 2 activity staff.
Staffing is adequate for planned care but staff say they don't always have enough people to respond quickly to needs.
some staff raised concerns they didn’t always have enough staff to meet people’s needs promptly.
Only standard mandatory training and induction with no specialist courses or career development.
They confirmed and records showed they undertook the providers mandatory training and completion of these was monitored by the management team.
No activities programme or creative engagement mentioned so the role is mostly routine personal care.
We observed that the registered manager was supported at the home by a deputy manager, the nominated individual, a clinical support and receptionist who were all supernumerary. The registered manager told us working on the day of our visit was a registered nurse, a nursing assistant, 7 care staff, 4 housekeeping staff, a chef, a kitchen assistant, 2 activity staff, a maintenance person and a gardener.
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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