Working at Clare Court Care Home

Staff numbers are sometimes too low, so lounges are left empty and people have to wait for help.

we saw on a number of occasions when no staff in lounges whilst they were in use. Staff were allocated to be present in the lounge but were at times required to leave to attend to other care duties.

Safety risks are not always spotted or fixed quickly, like fire plans being unclear and items not locked away.

Plans to respond safely and quickly in the event of a fire emergency were not always clear... we found some instances where staff had not managed and communicated risk effectively. Staff had identified a person was at a risk from specific products... However, we saw staff had not locked away these products.

Newer staff sometimes lack enough training or experience to handle needs well.

Some relatives were concerned that newer staff needed more training and experience... One relative said they thought staff had needed more training to understand their loved one’s condition.