Working at Clapham Lodge Care Home

Training is mostly online and staff want in-person sessions for manual handling and fire safety.

“Everything is online.” Staff told us they would like some of their training to be in person, specifically training in manual handling and the use of manual handling equipment and fire training and fire evacuation processes.

Gaps in medication records like no logs for prescribed creams and missing guidelines for as-needed painkillers.

records were not maintained for the administration of prescribed creams. There were no guidelines for the administration of medicines required as needed (PRN) for some people.

Not all quality checks finished and little evidence of learning from accidents or incidents.

Some of the planned measures to quality assure the service had not been completed and there was little evidence of lessons learnt.