Last updated: 10 February 2026
"Staff feel supported by the manager in a positive culture with enough staffing, but online-only training and gaps in medicine records are concerns."
Staff had a knowledge of safeguarding... Medicines were managed safely... However, records were not maintained for the administration of prescribed creams. There were no guidelines for the administration of medicines required as needed (PRN).
The service had a positive culture that was open and friendly... There is a happier staff team... staff spoke positively about the level of support they receive from the registered manager.
There were enough staff of the right skill set to keep people safe and meet their needs; staffing levels were appropriate... responded quickly to people.
Staff were generally positive about the training available... However, they said, “Everything is online.” Staff told us they would like some of their training to be in person.
All staff spoke highly of the registered manager; the registered manager had an open-door policy and encouraged feedback from staff.
Training is mostly online and staff want in-person sessions for manual handling and fire safety.
“Everything is online.” Staff told us they would like some of their training to be in person, specifically training in manual handling and the use of manual handling equipment and fire training and fire evacuation processes.
Gaps in medication records like no logs for prescribed creams and missing guidelines for as-needed painkillers.
records were not maintained for the administration of prescribed creams. There were no guidelines for the administration of medicines required as needed (PRN) for some people.
Not all quality checks finished and little evidence of learning from accidents or incidents.
Some of the planned measures to quality assure the service had not been completed and there was little evidence of lessons learnt.
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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