Working at Clanfield Residential Care Home
3 Toll Bar Road, Kettering, NN14 3LH
Operated by Crossley and Campbell Partnership
30 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Stable committed staff and strong safety systems, but basic activities programme and some staff communication issues hold it back."
Safety & Risk
7/10
✓
Systems and processes were in place to support people's safety. People's needs, including their safety in relation to care were assessed and monitored. Timely referrals were made to health care professionals where required to promote people's safety and well-being.
Staff Culture
7/10
✓
Many of the staff had worked at the home for several years and most were very committed to providing person centred care. One staff member said, 'Because we are a relatively small home, we are able to get to know the people who come to live here really well.'
Staffing Levels
5/10
!
Staff were deployed in enough numbers to support people safely.
Training & Dev
5/10
!
People were supported by staff that had received training to meet their needs. This included training in dementia care. Records confirmed that staff received individual supervision to discuss their performance and areas for further development.
Management
6/10
✓
The registered manager promoted a positive person-centred culture. Quality monitoring was undertaken on all aspects of the service and kept under review to drive improvement.
Programmes
4/10
!
When speaking with staff it was evident, they knew people living at the home well and supported them to follow their hobbies and interests. The service had good links within the local community and people were supported to go out of the home to enjoy their hobbies and interests.
Points to consider
Staff numbers are enough for safe care but no details on low agency use or relaxed workloads.
Staff were deployed in enough numbers to support people safely.
Staff get basic training including dementia care but some talk down to residents and need better communication skills.
we noted some staff repeatedly used terms of endearment when addressing people, such as, 'sweetie', 'sweetheart', 'darling', 'love' and 'good girl.' Although the intentions were generally well-meaning, communicating in such a way can be disrespectful... they would arranging further training for staff on person centred care and effective communication for people living with dementia.
Basic hobby support and occasional outings but no activities coordinator or varied programme to enrich shifts.
When speaking with staff it was evident, they knew people living at the home well and supported them to follow their hobbies and interests. The service had good links within the local community and people were supported to go out of the home to enjoy their hobbies and interests.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews