Working at Clandon House

Staff knew about safeguarding and protecting people from harm. People's risk assessments were comprehensive detailing possible risks and how to minimise them. People received their medicines as prescribed by their doctors.

Staff told us they had supervision and appraisal from the registered manager. One member of staff said, 'Yes, I have supervision each month from my manager. I can also ring [the manager] if I wanted to ask anything.'

The service had enough staff. ... The staff rota showed there were two care staff during the day shifts and one waking member of staff at night.

Staff felt there was a lot of training available to them. One staff member said, 'We have lots of training. I am currently doing [training leading to a qualification]'. Staff told us they had supervision and appraisal from the registered manager.

Relatives, a social care professional and staff told us the registered manager were accessible and approachable. A member of staff told us, 'I can ring [the registered manager] anytime. [They] are approachable.'