Working at Clairleigh Nursing Home

People were protected from the risk of abuse. Staff were confident the home manager would make a referral to the local authority safeguarding team and CQC if they needed to. Risks to people were identified, assessed, documented and reviewed.

Staff were positive about how the service was run and about the support they received from the home manager and deputy manager. One member of staff commented, 'I am happy work here, the managers are always very helpful, friendly and understanding and teamwork is good.'

The provider had a training plan in place. We looked at the training matrix. This confirmed staff had received regular training and refresher training relevant to peoples care and support needs. All new staff completed an induction in line with the Care Certificate.

The service employed an activities coordinator. Activities included pet therapy, quizzes, day at the races, murder mystery, Reggae Ska party, Black History day, musicians, choirs, schoolchildren visits, flower arranging, keep fit, day trips; relatives said 'activities are second to none, huge and varied range'.