Working at Cinnamon House

Medicines were generally managed safely. We found two gaps in one person's medicine administration record for one medicine.

Staff told us they enjoyed working at the service. They were enthusiastic and very proud of the work they had undertaken. Staff said they felt confident to speak up... their views were listened to.

Staffing levels met people's needs. The registered manager reviewed and adapted staffing levels to ensure people received the right level of support.

Staff received specialist training to meet the individual needs of people supported. One staff member told us, 'Mencap is very good at providing service specific training.' Staff were very positive about the training they received.

Staff said they felt confident to speak up at team meetings if they had any issues and told us their views were listened to and suggestions acted upon. One staff member told us, 'It runs pretty smoothly, training is always up to date, any issues I've had, the manager has sorted.'